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Keywords: After‐sales service
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Journal Articles
Journal:
Business Process Management Journal
Business Process Re-engineering & Management Journal (1996) 2 (3): 39–53.
Published: 01 December 1996
...Olajide Omotuyi Ehinlanwo; Mohamed Zairi This is the second part of a study which looks at car after‐sales service in Germany. The study is based on a benchmarking project which included four key players, Fiat AG, Nissan Deutschland, Toyota GmbH and Ford Werke AG. Examines the effectiveness...
Journal Articles
Journal:
Business Process Management Journal
Business Process Re-engineering & Management Journal (1996) 2 (2): 39–56.
Published: 01 August 1996
...Olajide Omotuyi Ehinlanwo; Mohamed Zairi Reports on a study on the concept of car after‐sales service as applied in Germany. The study was undertaken by benchmarking four key players: Fiat AG, Nissan Deutchland, Toyota GmbH, and Ford Werk AG. Describes the factors responsible for the growing...
