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Keywords: And competitiveness strategy
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2023) 29 (6): 1706–1733.
Published: 29 June 2023
... and challenging environments. It developed a knowledge-enabled customer-centric competitiveness strategy (KCCS) model that integrates four pillars: business process reengineering (BPR), knowledge management (KM), customer relationship management (CRM) and competitiveness strategy. It also proposed a BPR model...
