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Keywords: B2C
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Journal Articles
Assessing sustainability risks in last mile delivery of B2C E-commerce: a Delphi study
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal 1–27.
Published: 07 November 2025
...Indranil Nandy; Ramakrushna Padhy; Atanu Bhuyan Purpose Recent trends in business-to-consumer (B2C) e-commerce indicate rising consumer demand for efficient, rapid and sustainable deliveries, making last mile delivery (LMD) increasingly vital. This study investigates the previously underexplored...
Includes: Supplementary data
