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Keywords: BPM system implementation
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2014) 20 (1): 107–128.
Published: 28 January 2014
... the obstacles and shortcomings in contemporary practices. In this paper, we apply the updated theory of Markus and Mao (2004) on user participation to the practices of BPM system implementation. The choice of this theory as a starting point will be further explained. Then we describe how we empirically...
