... and challenging environments. It developed a knowledge-enabled customer-centric competitiveness strategy (KCCS) model that integrates four pillars: business process reengineering (BPR), knowledge management (KM), customer relationship management (CRM) and competitiveness strategy. It also proposed a BPR model...

...Innocent Musonda; Chioma Sylvia Okoro Purpose Business process re-engineering (BPR) initiatives are complex endeavours which require many factors to ensure success. However, most studies focus on the organisational processes and improvement within the organisation itself and less on the project...

...Kamal K. Mukherjee; Laura Reka; Rudina Mullahi; Keldi Jani; Jonida Taraj Purpose Despite widespread adoption of business process reengineering (BPR) for better delivery efficiency of public services, a structured approach continues to elude the most value-adding phase of BPR: business process...

... (BPR) that represents the process improvement of a pre-existing process. As stated by Hammer (1990) , Davenport and Short (1990) , BPR is the role that process management can play in creating sustainable competitive advantage (O’Neill and Amrik, 1999). The concept of BPR as a tool is to achieve...

... to 850 million SAR (Figure 2). BPR BPM Business excellence Work flow Process maturity BPTrend The technological advancements of the last decade have driven organizations to occasionally invent new business models to stay ahead in the competition race. To cope with such important...

... accountability. Managing the process to optimize some measures of process performance. Improving the process to enhance product quality or measures of process performance. © MCB UP Limited 2002 BPR Public sector Implementation Process management was firmly established on the shop...

...Namchul Shin; Donald F. Jemella Previous researchers have investigated the principles of business process reengineering (BPR) and how firms approach this process. However, previous research makes no distinction among BPR projects in different organizational contexts. The present research...

... with the work that an EFQM winning organisation (2000 European Quality Award prize winner) carried out in order to re‐engineer its organisation towards a structure based on processes and teams. © MCB UP Limited 2002 BPR Management Teams Performance management Case studies This paper...

...Fu‐Ren Lin; Meng‐Chyn Yang; Yu‐Hua Pai Among different BPR strategies and methodologies, one common feature is to capture existing processes and represent new processes adequately. Business process modeling plays a crucial role on such effort. This paper proposes a generic structure for modeling...

... Knowledge management Corporate culture BPR Modelling Organizational change In this paper we focus on problems that may arise after enterprise resource planning (ERP) systems have been implemented – the in‐use phase as we will refer to it. Various problems can be identified regarding the ERP...

...Christian Koch This article analyses enterprise resource planning (ERP) as a tool for realising business process reengineering (BPR) in manufacturing. It combines theories from organisational sociology and management with technology‐analysis. Change is viewed as involving choice and coalition...

... systems Implementation BPR Single vendor‐based enterprise resource planning (ERP) systems dominate the IT landscape but have proved problematic for some organisations. ERP systems are generally implemented to overcome the maintenance difficulties associated with custom developments as they offer...

... divided by 96) Reference De Bruyn , B. and Gelders , L. (1997), “ From TQM to BPR: two case studies in personnel administration ”, International Journal of Production Economics , Vol. 50 , pp. 169 ‐ 81. © MCB UP Limited 2001 TQM BPR Innovation Hotels...

..., we were able to devise a set of ten lessons to help others transform successfully. Two important lessons stand out above the rest. First, execution of a carefully developed change plan separates the high performers from less successful BPR projects. Second, recognition that dealing with change...

... a standard performance model. © MCB UP Limited 2001 Performance Higher education BPR Process management model Designing and implementing systems that focus on employee and organizational performance is hardly a new concept to the literature regarding the governance of public sector...

... UP Limited 2001 BPR Sociotechnics Process analysis management Process reengineering methodologies can be extended by incorporation of Sociotechnical systems (STS) based principles. Recent research and applications of business process reengineering (BPR) have demonstrated...

... driving forces, but their fast mutation and turmoil are making them unpredictable. Companies have to radically alter their strategic and process goals to keep up with this volatile market. In this turbulent environment, business process reengineering (BPR) has evolved as the most promising approach...

... of material on how a process‐based Reengineering project can be applied to an FE college. A comparative analysis of the key change issues facing FE colleges and the key elements of business process reengineering (BPR), revealed a commonality in key areas namely: customer focus – a key element of BPR...

..., which has served as a supporter and advocate for the adoption of EDI within the automotive supply chain. © MCB UP Limited 2000 BPR Automotive industry Supply chain EDI Achieving efficiency within a supply chain can be a competitive imperative within a particular industry...

... in the twenty‐first century. © MCB UP Limited 2000 Resource management BPR Information technology Computer software The business environment world over has changed more in the last five years than it did over the last 50 years. The key forces are customer, competition and change. The pace...