... an a-priori framework by adopting the balanced scorecard as a theoretical lens. Concepts from the remaining 50 case reports were deductively grouped to re-specify and validate the proposed PM impacts framework. Further analysis identified interrelationships between impacts, which extends our understanding...

... to describing how performance management, in particular performance measurement, can be applicable to process improvement initiatives together with tools such as activity-based costing and the balanced scorecard. There is a lack of research that examines BPM in relation to any financial accounting perspectives...

... group linear assignment method is used to rank the e‐BPM^BPs drawing on the four perspectives of a balanced scorecard (BSC). Second, a fuzzy group real options approach is used to estimate the financial values of the ranked e‐BPM^BPs. Third, a four‐objective assignment model is used...

... based on the Balanced Scorecard (BSC) framework and the statistical analysis. Design/methodology/approach Ten leading Iranian Investment Companies (ICs) were selected whose processes represented those in the field. Through administration of a questionnaire, the processes under study were ranked...

..., organizations are able to define the processes which are critical to achieve organizations' goals. This methodology has a holistic view in organizations by using balanced scorecard framework. Research limitations/implications This research is based on a single case. Generalization based on this case should...

... to ensure consistent generation and communication of strategy throughout an organisation. The performance of a business strategy can then be measured against a model of initial alignment and effective implementation. © Emerald Group Publishing Limited 2004 Strategic management Balanced scorecard...