...Cagla Burcin Akdogan; Nimet Uray; Burc Ulengin; Meltem Kiygi-Calli Purpose This paper aims to examine the direct impacts of marketing resources and marketing activities on several business performance indicators in the banking industry and the indirect effects through customer-based brand equity...

... of a pattern-based process weakness detection approach within the setting of a real-life case study in a German bank. Findings – Business process weakness detection can be automated to a remarkable extent using pattern matching and a semantic business process modeling language. A case study provided...

...V.K. Gupta Purpose Retail banking is mass market banking where individual customers use local branches of large commercial banks for services such as savings and checking accounts, mortgages, personal loans, car loans, debit cards, credit cards, insurance and other value added services...

...Stefan Smolnik; Nils Urbach; Jerry L. Fjermestad; Axel Winkelmann; Burkhard Weiß Purpose Financial institutions have been engaged in numerous business process reengineering (BPR) projects to make their organizations more efficient. However, the success of BPR projects in banks varies significantly...

... of bank employees in Greece is examined using an aggregate model, which is based on the theory of planned behaviour. The suggested research model was tested using structural equation modelling. Findings The results indicate that intention to share knowledge is mainly influenced by employees' attitude...