... This case study highlights the promising results of a process reengineering project at Belgacom Mobile, Belgium's largest mobile telecommunications operator. The reengineering effort centered around a key automation pillar involving in particular the optimization of the SIM card ordering process. SOA...

...Johan F. Devos; José L. Guerrero‐Cusumano; Willem J. Selen Compares ISO certification in Belgium and The Netherlands from a comprehensive viewpoint of organizational structure of quality assessment and certification, the certifying bodies involved and, a survey analysis according to industry sector...