...Peng Yu; Bok Young Yoo; Jang Hee Lee Purpose The purpose of this study is to propose a comprehensive benchmarking approach to help subsidiaries of a company to implement continuous improvement (CI). Design/methodology/approach The proposed approach classifies subsidiaries of a company...

...Yuancheng Zhao; Qingjin Peng; Trevor Strome; Erin Weldon; Michael Zhang; Alecs Chochinov Purpose – The purpose of this paper is to introduce a method of the bottleneck detection for Emergency Department (ED) improvement using benchmarking and design of experiments (DOE) in simulation model...

... in benchmarking their status regarding BPM. It provides them with information that allows to compare their status on the way towards a PFO with their competitors. Originality/value This paper provides a very useful source for companies in benchmarking their status regarding BPM. The survey does not only...

... service providers, while shared service centres appropriate to SMEs are relatively less common. Another is that identifying non‐value‐adding activities and arranging an outsource transfer involve benchmarking skills typically not present in the smaller firm. This is particularly the case with possibly...

... level of TQM implementation. The high correlations among the TQM constructs underline a holistic approach to TQM implementation. The findings provide decision‐makers with benchmarks on TQM implementation in Singapore and suggest how they compare against organisations in some other countries. They also...

... of integrating BPR with TQM, benchmarking and change management. It then provides a strategic view of BPR implementation, conceptualises the major role of IT in BPR, reviews BPR approaches, methodologies, techniques and software tools, and discusses the scope of BPR and level of radicalness as indicators...

.... Taiichi Ohno has reported seven types of waste commonly found in a manufacturing work‐site (Ohno, 1988): © MCB UP Limited 1999 Benchmarking BPR Organizational change Process improvement Strategy The paper describes how the four re‐engineering strategies (RSs) can be logically...

...Angela Clarke; Stan Manton Describes a benchmarking tool to help organizations to be more effective in the way they manage change. The tool, a best practice model for change, links five key success factors with the change process ‐ commitment, social and cultural issues, communication, tools...

...Olajide Omotuyi Ehinlanwo; Mohamed Zairi This is the second part of a study which looks at car after‐sales service in Germany. The study is based on a benchmarking project which included four key players, Fiat AG, Nissan Deutschland, Toyota GmbH and Ford Werke AG. Examines the effectiveness...

...Berit Mortlock Based on a submission for the European Best Practice Benchmarking Award of 1995, in which IBM UK Ltd won the second prize. Discusses how IBM UK Ltd has benchmarked aspects of customer service and satisfaction within its National Call Management Centre. Describes how, by focusing...

...Olajide Omotuyi Ehinlanwo; Mohamed Zairi Reports on a study on the concept of car after‐sales service as applied in Germany. The study was undertaken by benchmarking four key players: Fiat AG, Nissan Deutchland, Toyota GmbH, and Ford Werk AG. Describes the factors responsible for the growing...

...Karen Prior‐Smith; Mary Perrin Documents Hewlett‐Packard’s (HP’s) systematic approach to benchmarking, as an integral part of its total quality system. Describes the organization’s IMPACT project which was born out of corporate priorities to find specific ways and means of improving customer...

...Mohamed Zairi Clarifies the link between strategic tools such as benchmarking and business process re‐engineering. Explains the workings of each concept,presents a case example and finishes off by presenting a model of integrated quality management, where the two powerful tools can be used in total...

... MCB UP Limited 1995 Benchmarking Performance measurement TQM Cross‐case analysis involves the comparison of data from multiple case studies in order to examine similarities and differences between cases[ 1 ]. In this way it is possible to identify elements of best practice...

... exactly constitutes BPR and how, if at all, BPR should be integrated with other approaches such as total quality management (TQM) and benchmarking. Uses a survey of 65 organizations from different industrial sectors to examine the industry understanding and use of BPR,and its integration with other...

...Philip Hanson; Chris Voss Reports on a joint project between IBM and the London Business School, where over 700 factories have so far been visited in an international benchmarking study. The objective has been to understand how far they have adopted manufacturing best practice and what operational...