... Emerald Publishing Limited Licensed re-use rights only Business process management Process governance Process institutionalization High-performance organization Design principles CAMO Organizations increasingly seek to improve performance through the way work is designed, coordinated...

... benchmarks confirm that the extension imposes negligible overhead, with sub-second processing of the analysis pipeline. Research limitations/implications This research establishes a foundation for Physical Business Process Management by elevating physical assets to first-class citizens within...

... of this licence may be seen at Link to the terms of the CC BY 4.0 licence . Industry convergence Artificial intelligence Customer-machine interactions Business process management Funding: This research received no specific grant or funding from any agency in the public, commercial...

... contributes to leadership and business process management scholarship and advances RELAL as a heuristic model for understanding recursive AI-enabled organisational change. Enis Elezi can be contacted at: e.elezi@westminster.ac.uk 01 12 2025 05 03 2026 14 03 2026 Generative AI...

... AI and business process management (BPM) literature. Keywords were carefully selected to capture both the bright side (value creation, innovation, efficiency) and the dark side (risks, ethics, governance challenges) of AI implementation. Boolean operators (AND, OR) and quotation marks were used...

...Abhinav Pal; Chandan Kumar Tiwari; Mohd Abass Bhat; Aastha Behl; Demetris Vrontis Purpose The purpose of this study is to explore how artificial intelligence (AI), integrated with business process management (BPM), knowledge management (KM) and business intelligence (BI), can optimize decision...

...Renata Skypalová; Lukas Falat; Katarina Valaskova; Peter Madzík; Raja Jayaraman; Jiju Antony; Michael Sony Purpose This study aims to systematize research on how digital technologies support sustainability processes at the national level by applying business process management principles...

... Publishing Limited Licensed re-use rights only New product development Product management Business process management Maturity model Prescriptive Manufacturing Maturity models have become a widely used tool for assessing and improving processes across various domains. These models...

... management Enterprise Resource Planning (ERP) systems serve as the backbone of modern Business Process Management (BPM) by integrating organizational activities and enabling data-driven decision-making. However, ERP implementation remains a high-risk endeavor. Most large IT projects exceed...

...Ralf Plattfaut; Thomas Grisold Purpose In light of the ever-increasing opportunities associated with new digital technologies, an emerging body of knowledge examines how and under what circumstances organizations leveraging business process management (BPM) can be receptive to and supportive...

...Muhammad Iqbal Asrif; Putu Wuri Handayani; Nabila Clydea Harahap Purpose Business process management (BPM) has emerged as one of the most widely adopted approaches for organizations to managing business processes effectively. However, Indonesian organizations often face significant challenges...

... 09 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Supply chain resilience Digital technologies Meta-analysis Business process management Continuous improvement Cultural moderation In the face of unprecedented global...

... to support decisions on PDA adoption in business process management (BPM). The framework builds on extant research on PDAs and BPM and is qualitatively evaluated through focus groups with information systems researchers and expert interviews with selected practitioners. Findings We explain PDA use in BPM...

...Aneta Biernikowicz; Renata Gabryelczyk; Rana Umair Ashraf Purpose The goal of this study is to investigate the relationship between business process management maturity and digital maturity, where the latter is represented by identified key critical dimensions. Design/methodology/approach...

...Leo Poss; Stefan Schönig Purpose This study aims to formalize the operational perspective in business process management (BPM) by developing an ontology-based approach to integrating passive resources, mainly operational equipment, into process modeling and execution. The research addresses...

...Pham Quang Huy; Vu Kien Phuc Purpose This research aims at investigating how business process management capabilities (BPMC) impact the effectiveness of sustainable digital transformation (ESDT). Furthermore, it delves into the mediation of dynamic decision-making (DDM) in the relationship between...

...Linda Moder; Tobias Fehrer; Maximilian Röglinger Purpose Given today’s dynamic environment, process improvement and innovation (PII) are a central activity for business process management. Despite increasingly available process data and advances in artificial intelligence, only a few works address...

... researchers show that business process decision-making is not entirely rational, based on explicit knowledge. They depend on the dynamics of rational, emotional and spiritual knowledge fields and on the capacity to integrate those dynamics into cultural intelligence. Most business process management studies...

..., the authors created a search string connecting terms from two different fields. The first block of terms is connected to business process management, which brings terms such as “process management” and “management of processes”. The second block, in turn, is related to human resources management and its...

... and future directions in the field. Design/methodology/approach In this study, we perform a systematic review of academic literature to investigate the integration of AI/ML in business process management (BPM). We categorize the literature according to the BPM life-cycle and employ bibliometric...