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Keywords: Business process modelling (BPM)
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2013) 19 (1): 146–168.
Published: 01 February 2013
... which in turn, will increase their satisfaction. © Emerald Group Publishing Limited 2013 Customer differentiation Change management Numerical model Priority queue Business process modelling (BPM) Business process re‐engineering (BPR) Process planning Customer service management...
