... to move toward process management are consequently provided. Second, the findings challenge the present certification arrangement. Although a certain firm is certified, a substantial gap may exist between how the processes are described in the quality system and how they are practiced by the employees...

...Johan F. Devos; José L. Guerrero‐Cusumano; Willem J. Selen Compares ISO certification in Belgium and The Netherlands from a comprehensive viewpoint of organizational structure of quality assessment and certification, the certifying bodies involved and, a survey analysis according to industry sector...