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Keywords: Cognitive load theory (CLT)
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal 1–28.
Published: 21 July 2026
... trajectories: the current level of engagement in online formats, the underlying motivations driving this shift, and the evolving strategic importance of online negotiation. Research limitations/implications By extending cognitive load theory (CLT) and media richness theory (MRT) to online business...
