...George M. Giaglis; Vikramaditya Pant; William P. Wagner Purpose This paper explains the concept of how XML can be used to tie together the many different communication channels into a single contact point system. The purpose is to propose a contact point framework that utilizes XML technologies...

...T.R. Belmiro; P.D. Gardiner; J.E.L. Simmons; F.C.A. Santos; A.F. Rentes Communication aspects within organisational changes have received greater attention since the advent of business process re‐engineering. This fact has been attributed mainly to the necessity of eliminating a higher degree...