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Keywords: Comparative method
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Journal Articles
BPM for change management: two process diagnosis techniques
Available to PurchaseSilvia Inês Dallavalle de Pádua, Janaina Mascarenhas Hornos da Costa, Mayara Segatto, Melchior Aparecido de Souza Júnior, Charbel José Chiappetta Jabbour
Journal:
Business Process Management Journal
Business Process Management Journal (2014) 20 (2): 247–271.
Published: 01 April 2014
... valuable insights to the organizations that are interested in restructuring their processes. It delineates many important benefits of such a diagnosis techniques. It also identifies possible pitfalls and recommends guidelines for the successful conduction of process diagnoses initiatives. Comparative...
Journal Articles
A comparison of international quality standards: divergence and agreement
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (1997) 3 (3): 205–217.
Published: 01 December 1997
... 1997 Comparative method Quality Research Standards The International Organization for Standardization’s ISO 9000 certification is a well known set of standards defining a model for quality. ISO 9000 certification benefits users by minimizing manufacturing faults and addressing...
