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Keywords: Construction and technical services
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Journal Articles
Lean service system design: a simulation-based VSM case study
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2019) 25 (7): 1802–1821.
Published: 18 December 2018
... in educational services exist in previous studies, according to the best of the authors’ knowledge, this study is the first one combining VSM and simulation for the implementation of the lean concepts in the construction and technical services of a public university. Betul Yagmahan is the corresponding...
