... and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Action design research Capability emergence Cost‒benefit analysis Project-based firm Process technology Software development Tool design The main contribution of this article...

... – identifying the trajectories to follow in order to improve performance – and benchmark different OI practices either inside or outside the organisation. Originality/value The scorecard allows innovation managers both to carry out a cost-benefit analysis, evaluating if their organisations are effectively...