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Keywords: Courtesy
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2018) 24 (6): 1355–1366.
Published: 19 July 2018
... collection. Data were collected using questionnaire method. Findings Factor analysis result revealed five factors of OCB, namely: sportsmanship, altruism, courtesy, civic virtue and conscientiousness, having the reliability of 0.93, 0.89, 0.81, 0.82 and 0.69, respectively, single factor of intention...
