...Selena Aureli; Daniele Giampaoli; Massimo Ciambotti; Nick Bontis Purpose The purpose of this paper is to empirically test the knowledge-intensive process of creative problem-solving and its outcomes. Design/methodology/approach This study uses survey data from 113 leading Italian companies...

... of the business process simplification and improvement (BSP/I) methodology. BPS/I provides a systematic methodology for analysis, design and implementation of re‐engineering principles. In addition, it provides the environment to help its people generate creative solutions to critical business problems. Examines...