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Keywords: Cultural values
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2013) 19 (2): 292–317.
Published: 12 April 2013
... with BPM experts from academia and practice and explore these values in a cultural value framework. Findings The paper empirically identifies and defines four key cultural values supporting BPM, viz., customer orientation, excellence, responsibility, and teamwork. The paper discusses the relationships...
