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Keywords: Customer differentiation
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2014) 20 (6): 816–843.
Published: 28 October 2014
... research Waiting time Business process modelling (PM) Business performance Change management Customer differentiation Mathematical model Priority queue One of the major challenges of business process model (PM) is that the business environment and business processes (BPs) can change rapidly...
Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2013) 19 (1): 146–168.
Published: 01 February 2013
... which in turn, will increase their satisfaction. © Emerald Group Publishing Limited 2013 Customer differentiation Change management Numerical model Priority queue Business process modelling (BPM) Business process re‐engineering (BPR) Process planning Customer service management...
