... literature on the use of blockchain technology to promote environmental sustainability through customer integration. Design/methodology/approach The proposed framework is based on the theoretical lens of systems theory (ST) and knowledge-based view (KBV) theory, and is developed by conducting...

... that Industry 4.0 positively affects SCC; however, no direct relationship was found between Industry 4.0 and SCF. Moreover, SCC was found to have a positive impact on SCF, while SCC was found to mediate the relationship between Industry 4.0 and SCF. An additional finding was that customer integration (CI...

... Dependence Economic performance External integration Supplier integration Customer integration Firms have to consider other participants beyond their limits. For that reason, an external perspective becomes essential to understand the integration process. External relationships comprise “a wide...

...Zyad M. Alzaydi; Ali Al-Hajla; Bang Nguyen; Chanaka Jayawardhena Purpose The purpose of this paper is to provide researchers with an overview of the service quality and delivery domain, focussing on the inclusion of customer co-production and customer integration. Specifically, this paper...

... Service blueprinting Process performance management Usage process Customer integration Process management Usage Customers In integrated information systems, processes are typically used to link the data of all functions along the value chain (Scheer, 2000a). The technical conversion...