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Keywords: Customer involvement
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Journal Articles
Assessing internal organizational pathways to reduce knowledge waste: a Lean thinking perspective
Available to PurchaseLeander Luiz Klein, Fernando Naranjo, Jacqueline Ann Douglas, Patricia Inês Schwantz, Gabriel Adolfo Garcia
Journal:
Business Process Management Journal
Business Process Management Journal (2023) 29 (5): 1584–1606.
Published: 20 June 2023
... organizational paths) were more obvious where leadership support proved to have a positive effect on continuous improvement, training, and customer involvement. Moreover, the significant and negative effects of the Lean practices studied on knowledge waste was also supported, including for example...
Journal Articles
Co-creation with customers and suppliers: an exploratory study
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2019) 25 (2): 250–270.
Published: 19 July 2018
... Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Co-creation Customer involvement Supplier involvement New product development New product development (NPD) process has become more and more participative. According to the service-dominant logic (SDL) (Lusch...
