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Keywords: Customer knowledge management
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2023) 29 (7): 2081–2106.
Published: 12 September 2023
...Jamshid Ali Turi; Muddasar Ghani Khwaja; Fareena Tariq; Athar Hameed Purpose Business processing organizations are continuously focusing on customer knowledge management (CKM) due to the competitive business environment. CKM is being recognized as an essential source for improving organizational...
