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Keywords: Customer leverage
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Journal Articles
Leveraging customer knowledge to enhance process innovation: Moderating effects from market dynamics
Journal:
Business Process Management Journal
Business Process Management Journal (2019) 25 (2): 307–322.
Published: 12 July 2018
... of this paper is to empirically test a conceptual framework to investigate the roles of customer leverage (CL) on process innovation and the relationships to performance. Design/methodology/approach Drawing upon the knowledge-based view, this study argues that CL is the sources of firms’ process innovation...
