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Keywords: Customer process management
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Journal Articles
Uncovering customer processes: the interactive questionnaire
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2021) 27 (2): 546–564.
Published: 22 January 2021
... activities beyond the company's perception. Having such CP data available is the precondition for a joint optimization of CPs and aligned business processes. Elisabeth Zsoka Palvölgyi can be contacted at: e.palvoelgyi@fs.de Customer process Customer centricity Customer process management...
Journal Articles
Customer process-centric artefacts: a literature review
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2021) 27 (2): 615–637.
Published: 14 January 2021
...-consumers. This supports the establishment of a CP management aiming at optimizing both, interlinked business processes and CPs. Elisabeth Zsoka Palvölgyi can be contacted at: e.palvoelgyi@fs.de 14 07 2020 20 11 2020 23 12 2020 Customer process management Design science...
