... system, the e‐Revenue should have the technical support for high volume transactions, especially the last week of March, which is the last week for filing income tax. (u15) Electronic commerce Customer services quality User studies Electronic service via the internet channel has a great...

... Emerald Group Publishing Limited 2006 Six sigma Customer services quality Quality improvement Service industries Jiju Antony can be contacted at: j.antony@gcal.ac.uk Administrative cost reductions in excess of $74,000 per annum. Opportunity gains in excess of $288,000 per...