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Keywords: Diagnostic controls
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Journal Articles
Management control systems for process orientation: the role of diagnostic, interactive and cultural controls
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2026) 32 (2): 447–466.
Published: 25 March 2025
... to process control performance. By contrast, the role of diagnostic controls is less pronounced. Cultural controls positively influence both diagnostic and interactive controls. Furthermore, process control performance has a significant positive effect on process performance. Originality/value This study...
Includes: Supplementary data
