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Keywords: Diagnostic techniques
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2022) 28 (3): 630–655.
Published: 13 May 2022
.... In the observational analysis, steps six (evaluation of artifacts), where two case studies were performed, and step seven (communication), in which the map for the holistic BPM diagnosis was presented were carried out. Findings The article systematizes the BPM diagnostic techniques scattered throughout...
