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Keywords: Documentation
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2023) 29 (2): 578–596.
Published: 02 February 2023
... industry insights gained through 43 expert interviews and theoretical knowledge. Ordinary least squares (OLS) regression is used to determine the relevant impact factors and moderation effects, and a theoretical framework is proposed. Findings Proper process documentation moderated by bank size is most...
