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Keywords: Domain expertise
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Journal Articles
Business process outsourcing: a strategic review on Indian perspective
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2012) 18 (6): 876–897.
Published: 02 November 2012
... ITES‐BPO industry, which further reveals the fact of its domain expertise and in‐time delivery of services in a pre‐determined standard with least possible cost that has made India a BPO hub. The later part of the study deals with an empirical SWOT‐analysis that highlights the key factors that have...
