...Indranil Nandy; Ramakrushna Padhy; Atanu Bhuyan Purpose Recent trends in business-to-consumer (B2C) e-commerce indicate rising consumer demand for efficient, rapid and sustainable deliveries, making last mile delivery (LMD) increasingly vital. This study investigates the previously underexplored...

... findings that add substantial new insights into the field, with a particular focus on China, as one of the emerging developing marketplaces. China Strategy Logistics E-commerce Distribution management Delivery services E-retail Home delivery Importance-performance analysis (IPA) Prioritisation...

... and contributions in the production process (Alchian and Demsetz, 1972). Information systems Transaction costs Organizational design Teams E‐commerce Stage II CRM, known also as 360‐degrees view of the customer (see Figure 5), was first implemented by Lucent Technologies (Galbreath and Rogers...

...Busli Chan; Suliman Al‐Hawamdeh With the advent of Internet technology and its rapid growth during the last few years, electronic commerce has become an increasing reality. While e‐commerce still constitutes a small part of many countries’ economies, it is seen by many as an opportunity to reduce...

... activities. E‐commerce Innovation Small to medium‐sized enterprises 1. WeCAN (Wide ElectroniC Awareness Network) was a European Commission (DG III F6)‐funded project under the Esprit programme. Table I. WeCAN project consortium Table II. Model selection...