... measurement theory was applied to analyze the data. Findings The results indicate that the motivations and barriers to certification are similar among companies of different sizes and sectors. Also, the spillover effects of certification do not vary significantly across sectors. However, firm size...

... housing company that has made notable effects regarding BPO and to explore lessons learned from the BPO journey (from 1998 to 2013). Design/methodology/approach The point of departure is principles in the BPO foundation, principles of successful BPM and effects in empirically based literature...