..., digital platform empowerment and sustainability. Findings MSME business characteristics, particularly strategic commitment and learning orientation, shape foresight and adaptability in dynamic markets, as reflected in the Enlightenment and Empowerment phases of the 5E model. Technological competence...

...Siew Kien Sia; Boon Siong Neo Purpose This paper aims to clarify the apparent confusion on the work impacts of business process re‐engineering (BPR), specifically, the level of empowerment and work monitoring, through the conceptual lens of Panopticon. Design/methodology/approach An intensive...

... to their clients ranks number one followed by brainstorming practices in problems solving. Employee empowerment has not received much emphasis from the management despite being associated with various measures of performance such as client satisfaction, job satisfaction, quality of services, revenue growth...