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Keywords: Ethnographic case study
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Journal Articles
Process performance indicators in redesigning the patient care process
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2011) 17 (6): 1012–1038.
Published: 08 November 2011
... tool intended to align the State health care policy with the everyday management of operations at a hospital ward. Design/methodology/approach The paper presents an ethnographic case study of redesigning the PCP according to the strategy originating outside the organization. The study employs...
