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Keywords: Extensible Markup Language
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Journal Articles
A framework for XML‐based multi‐channel contact point integration
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2006) 12 (3): 344–360.
Published: 01 May 2006
... this. William P. Wagner can be contacted at: William.wagner@villanova.edu © Emerald Group Publishing Limited 2006 Extensible Markup Language Call centres Channel relationships Communications Today, the telephone is just one of the many methods that a customer can use to communicate...
