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Keywords: Focus group
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2021) 27 (2): 369–387.
Published: 01 December 2020
... and managerial implications. Design/methodology/approach We report on a focus group study conducted with process managers from various industries in Central Europe. This setting allowed us to gain diverse and in-depth insights about the needs and expectations of practitioners in relation to the adoption, use...
