... routine? RQ2. How has process management, particularly clinical pathways, been introduced? Germany Hospitals Process management Clinical pathways Continuous improvement Diagnosis‐related groups Hospital management Process orientation RQ3. Did their introduction live...

... concerning the role of organisational size for RFID adoption. Radio frequencies Small to medium‐sized enterprises Process management Organizational theory Automation Germany © Emerald Group Publishing Limited 2010 A review of literature indicates that the adoption of RFID has...

... information about potential pitfalls in BPM maturization. Originality/value The paper provides a conceptualization of open process innovation and integrates the body of literature on open innovation and BPM. © Emerald Group Publishing Limited 2010 Business analysis Germany Process management...

... have to be considered when examining Internet‐based possibilities for supplier selection. Internet Sourcing Automotive industry Buyer‐seller relationships Germany Electronic sourcing has redefined the way in which procurement processes are conducted. An increasing number of enterprises...

...Olajide Omotuyi Ehinlanwo; Mohamed Zairi This is the second part of a study which looks at car after‐sales service in Germany. The study is based on a benchmarking project which included four key players, Fiat AG, Nissan Deutschland, Toyota GmbH and Ford Werke AG. Examines the effectiveness...

...Olajide Omotuyi Ehinlanwo; Mohamed Zairi Reports on a study on the concept of car after‐sales service as applied in Germany. The study was undertaken by benchmarking four key players: Fiat AG, Nissan Deutchland, Toyota GmbH, and Ford Werk AG. Describes the factors responsible for the growing...