... organizations to respond faster to changing stakeholders' demands. BPM enhances the efficiency and effectiveness of the governments' administrative body to be able to provide e‐services. This is achieved through enhancing the work methods within the various governmental institutions and to ensure...

...M.A. El‐Affendi Purpose The purpose of this paper is to provide a technique that helps in completing the automation cycle in e‐government and e‐business transactions. Some e‐government and e‐business transactions require the physical intervention of a user or an employee to place a physical stamp...

... gathered from 201 users from four electronic government (EG) agencies in Malaysia. The technological factors were represented by IS competency, IS facilities, IS integration, IS structure and user support. The IS success dimensions used in the study were systems quality, information quality, perceived...

... governmental services and operations in the digital age ”, Report for the General Assembly, February. Sharma , S.K. and Soliman , K.S. (2003), “ Digital divide and e‐government implementation ”, Proceedings of the Fourth Global Information Technology Management World Conference, Calgary...

...Khalid S. Soliman; John F. Affisco; Peter Shackleton; Julie Fisher; Linda Dawson Purpose To examine the progress local governments in Victoria. Australia have made utilizing the internet to deliver traditional services, and examine models that attempt to define the maturity of local government...

.... From October 2001 until May 2003 a project named “ParoPlus” was conducted to explore the potentials of and to suggest solutions for document management cutting across all of the governmental departments. The project leader was allocated at the department of the interior, the project group (6‐8 persons...

... the Department of An Taoiseach (Prime Minister); the governmental department providing strategic leadership to e‐government initiatives in Ireland. Two in‐depth interviews were conducted with members of REACH – the executive body created specifically to implement the e‐government strategy. In addition, further...

...‐government initiatives, and, in particular, for those efforts that strive to achieve governmental transformation (phase 4 outcomes). BPR methods have helped organizations achieve IT‐enabled radical change. A review of the literature finds that while use of the term BPR may have diminished, BPR itself has...

...Khalid S. Soliman; John F. Affisco; Elizabeth Daniel; John Ward Purpose The purpose of this paper is to introduce enterprise portals and show their ability to provide integrated services in the local government domain. Design/methodology/approach This paper describes the development and early...

... governmental agencies, the city of Denton employees viewed this as a highly important e‐government function. The survey measured the level of strategic readiness for e‐government perceived by the city employees in four areas: 1. strategic planning for the internet; 2. business objectives...