...Andrea Sestino; Cristian Rizzo; Luís Irgang; Beáta Stehlíková Purpose The utilization of virtual agents, particularly chatbots, within healthcare and medical contexts is witnessing exponential growth owing to their capacity to provide comprehensive support to patients throughout their healthcare...

...Kathrin Kirchner; Ralf Laue; Kasper Edwards; Birger Lantow Purpose Medical diagnosis and treatment processes exhibit a high degree of variability, as during the process execution, healthcare professionals can decide on additional steps, change the execution order or skip a task. Process models can...

... 2023 30 05 2023 13 06 2023 27 06 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Pharmaceutical industry IF-DEMATEL Risk management Healthcare MCDM The pharmaceutical sector has grown significantly in recent years...

... applications in healthcare (Salleh et al., 2017 ; Mei et al., 2015), among which RFID-enabled process reengineering has been investigated for closed-loop logistics applications in hospitals for critical items such as linens (Kumar and Rahman, 2014) or surgical instruments (Moatari Kazerouni...

...Safa ElKhider; Barbara M. Savage Purpose The purpose of this paper is to identify the barriers of near miss (NM) reporting among healthcare workers in a governmental hospital in Saudi Arabia. Design/methodology/approach This is a mixed methods study, composed of a survey, followed by a set...

... of managing risks in healthcare. It compares and contrasts between the traditional and enterprise risk management approaches within the healthcare context. In addition, it introduces bow tie methodology, a prospective risk assessment tool proposed by the American Society for Healthcare Risk Management...

...Luca Gastaldi; Francesco Paolo Appio; Mariano Corso; Andrea Pistorio Purpose The purpose of this paper is to understand how digital technologies can help healthcare organisations and improve the exploration-exploitation paradox over time. The authors explore inputs, processes and outcomes...

... for Healthcare Research and Quality (AHRQ) survey tool and its referenced benchmarking tool. The purpose of this paper is to measure patient safety culture to improve its perception, reaction, and implementation, leading to improvement in care delivery. Design/methodology/approach This study uses convenience...

...Matloub Hussain; Mohsin Malik; Hamda S. Al Neyadi Purpose – The purpose of this paper is to introduce lean concept to the field of healthcare management, expands the conceptualization of lean management beyond the manufacturing companies to consider key waste reduction opportunities which...

... also enables execution of reliable “what-if” analysis, allowing improvements of the actual processes under study. To confirm the validity of the method the authors provide an application to the healthcare domain, in which the authors conduct several simulation experiments. The case study examines...

.... Design/methodology/approach – A BPR framework is developed using a mixed-method research design, which incorporated a case study to demonstrate a healthcare scenario with associated processes and data elements, using process models based on event-driven process chain methodology as well as patient...

... professional competence through the change agents; and fifth, adopting a research-driven approach to the adoption of a management innovation. Practical implications – For healthcare practitioners, this paper points to practices to consider when adopting improvement knowledge – for example, identifying...

...Lorella Cannavacciuolo; Maddalena Illario; Adelaide Ippolito; Cristina Ponsiglione Purpose – The purpose of this paper is to set out a methodological framework to investigate how the integration of an activity-based costing (ABC) logic into the pre-existent accounting system supports healthcare...

... of a robust Lean methodology in the literature. For Lean to be adopted and implemented by hospital practitioners a structured robust method should be provided. Methodology Healthcare Lean Business process improvement Hospital In the previous chapter, we selected 142 articles reporting a Lean...

... wards will be included in the decision variables. Practical implications – Long waiting lists in the OR lead to the low performance of healthcare systems. It is crucial to identify inefficiency and to improve the OR operation efficiently. Originality/value – The TS-based heuristic optimizing...

... the effectiveness of integrated VSM and ABS to improve decision making in human‐centred healthcare environments. Research limitations/implications Because the state is dynamically changed, the task priority needs to be updated dynamically. The nurse schedule to transport patients between different units...

...Morad Benyoucef; Craig Kuziemsky; Amir Afrasiabi Rad; Ali Elsabbahi Purpose Service‐oriented architecture is becoming increasingly important for healthcare delivery as it assures seamless integration internally between various teams and departments, and externally between healthcare organizations...