... of health to diagnose and improve healthcare systems focusing on the service quality deployed to patients. Design/methodology/approach A case study was developed in a SUS-affiliated philanthropic hospital in southern Brazil, through the analysis of its ED processes and application of the TP–TOC...

...Afrooz Moatari-Kazerouni; Ygal Bendavid Purpose Since mid-2000s, hospitals have begun implementing radio-frequency identification (RFID) technology in order to improve their operations. The purpose of this paper is to explore the potential of RFID technology in improving the traceability...

...Peter Rohner Purpose In the OECD countries, hospitals face increased financial restrictions and competition. Process orientation is an essential means of remaining competitive. A wide range of theories and concepts relating to clinical process management already exists. When it comes to practical...

...Oscar Barros; Cristian Julio Purpose The purpose of this paper is to propose a method to support business process architecture and business process design, and present an application to the domain of public hospitals in Chile. Design/methodology/approach This method is based...

...Massimo Bertolini; M. Bevilacqua; F.E. Ciarapica; G. Giacchetta Purpose The purpose of this paper is to carry out the business process re‐engineering (BPR) of a surgical ward in a hospital in order to improve the efficiency of the ward. Design/methodology/approach This work was developed using...

...Samuel Fosso Wamba; Joseph Barjis; Akemi Takeoka Chatfield; Ygal Bendavid; Harold Boeck; Richard Philippe Purpose The purpose of this paper is to present a case study of a hospital nursing unit that has evaluated and approved a two‐bin “e‐kanban” replenishment system based on passive high...

...Joseph Barjis; Alexander Verbraeck; Sung J. Shim; Arun Kumar Purpose Using computer simulation, this paper seeks to model the emergency care process in a hospital and evaluate the effects of some proposed changes to improve patient wait times in the process. Design/methodology/approach...

...Colin J. Coulson‐Thomas Indicates that business process re‐engineering (BPR) is becoming more widely adopted within hospital and healthcare organizations. However, process management in a public sector and healthcare context raises particular problems. Shows that a European Commission supported...