... (enablers and results). Design/methodology/approach The work employs partial least squares (PLS) and empirical data from 102 hotels. Findings Transformational leadership is key to facilitate the enablers of the EFQM model (strategy, people, partnership and processes) and improve customer, employee...

...Soheil Kazemian; Hadrian Geri Djajadikerta; Terri Trireksani; Zuraidah Mohd-Sanusi; Md. Mahmudul Alam Purpose This study examines whether corporate governance enhances the financial and social business performance of three-to five-star hotels in Western Australia (WA) through the three dimensions...

... resources becoming more so. All these developments force companies to make decisions in light of their strategic positions, and these developments directly or indirectly affect hotels. They increasingly find themselves in types of competition previously unknown: their customers are demanding more and more...