... performance. While in Step 1, size, motivation, and internalization were introduced as SME characteristics, in Step 2, managerial, accounting, and OCB were introduced as environmental initiatives. ISO 14000 ISO 9000 series Environmental strategy Organizational citizenship behaviors for the environment...

... and clarifies the basic concept and theoretical foundations. Norway Process management Quality systems Quality standards ISO 9000 series ISO 9001 Certification Case study The concept of a quality system is a current issue in economic life, and numerous firms worldwide are investing...

... improvement Manufacturing industries ISO 9000 series Greece With lack of clear‐cut directions that might provide guidance on how to effectively deploy process orientation, it has been described as both a set of tools and techniques for improving processes and a method for integrating the whole...

... of the ISO 9001:2000. The proposed approach, named quality process model (QPM), is constituted by: © Emerald Group Publishing Limited 2009 Quality management Process management Supply chain management ISO 9000 series Quality standards As customers' expectations are evermore...

..., procedures, instructions, indicators, plans, etc.). © Emerald Group Publishing Limited 2008 Process management ISO 9000 series Quality standard The processes' approach in the ISO 9000:2000 is the pivotal element on which ISO invested in order to re‐launch the value of quality...

... of one standard can be used as a common denominator for an IMS requirement, without the need to separate functional modules. For example, we included “targets” in this element of an IMS, although ISO 9001 (ISO, 2000) does not specifically require the setting of quality targets. ISO 9000 series...