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Keywords: IT support
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2011) 17 (5): 697–710.
Published: 13 September 2011
...Stefan Smolnik; Nils Urbach; Jerry L. Fjermestad; Paul Cragg; Annette Mills Purpose The study aimed to focus on how well information technology (IT) was supporting business processes in small‐ and medium‐sized enterprises (SMEs). Design/methodology/approach The study collected data using...
