Keywords: Improvement process
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Journal Articles
Business Process Management Journal (2016) 22 (5): 993–1008.
Published: 05 September 2016
.... The result of the capacity growth is increased ability to confront new challenges. Originality/value – The author claims that the strategy for sustainable development is shaping the conditions for a gradual increase in the capacity of the resources used in the improvement process. The growth...

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