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Keywords: Innovation environment
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2021) 27 (1): 106–123.
Published: 07 August 2020
...Emanuel Soares Ponciano; Creusa Sayuri Tahara Amaral Purpose The purpose of this paper is to present the factors that form the innovation environment in the Business Process Outsourcing (BPO) sector, from a case study in a Brazilian multinational company operating in the Information...
