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Journal Articles
Anatomy of a process mapping workshop
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (1999) 5 (3): 208–238.
Published: 01 September 1999
... and five representatives of the organization and business functions redesigned the core auto insurance business at a mid‐size Swiss insurance company. The mapping tool used during the session was IDEF0. The purpose of this paper is to share our experiences in using IDEF0 in the workshop setting...
