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Keywords: Integrated framework
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2018) 24 (6): 1367–1380.
Published: 19 July 2018
... and Six Sigma which yield varied results. The purpose of this paper is to explore how to harness the power of an integrated system of quality tools and techniques to create operational excellence. An integrated framework involves matching quality tools and techniques to the multi-phases (input...
