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Keywords: Intelligent automation
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal 1–28.
Published: 25 June 2026
...Simona Popa; Pedro Soto-Acosta; Alejandro Daniel Ros-Galvez Purpose This paper examines how intelligent automation (IA) creates business value and how different value-creation pathways depend on the alignment between task characteristics and IA capabilities from a Task-Technology Fit perspective...
