Keywords: Intelligent robot
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Journal Articles
Business Process Management Journal 1–36.
Published: 15 September 2025
...Amy Van Looy; Joklan Imelda Camelia Goni; Isabella Urban; Ralf Plattfaut Purpose The 2020s are characterized by the rising use of non-human agents in businesses due to new opportunities for artificial intelligence (AI) at work. Although these so-called intelligent robots have been present...

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